Legal
Shared Wealth Technology, a brand division of Shared Wealth International Ltd
Version 1.0.0 · Effective 3 August 2026
These service level targets describe the operational aims for SWT Asset Management operated by Shared Wealth International Limited, trading as Shared Wealth Technology. Unless a separate commercial SLA is signed, these targets are non-binding service aims, not warranties.
Effective date: 3 August 2026
Version: 1.0.0
We aim for 99.5% monthly Platform availability excluding planned maintenance, force majeure, and third-party outages (cloud, DNS, email, AI providers).
Where practicable we schedule maintenance outside UK business hours and give advance notice via in-app or email communication for material downtime.
| Severity | Description | Response aim |
|---|---|---|
| P1 | Platform unavailable for all users | 4 business hours |
| P2 | Major feature impaired | 1 business day |
| P3 | Minor defect / question | 3 business days |
Contact: privacy@sharedwealth.international
Business hours: Monday–Friday 09:00–17:30 UK time, excluding UK public holidays.
Suspected security or personal data incidents: privacy@sharedwealth.international (monitored). We aim to begin triage the same business day.
Production databases and durable assets are backed up on a scheduled basis with restore verification procedures. Specific RPO/RTO commitments require a signed commercial SLA.
We may update these targets by publishing a new version on this page.
A signed customer SLA or MSA prevails over this page for that customer.
This document is provided for transparency and compliance. It is not legal advice. Final reliance requires counsel sign-off.